Effective Date: 01 December 2025

Reign Life (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase through our online store.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information when you use our website or make a purchase:

1.1 Personal Information

• Name and surname

• Email address

• Phone number

• Billing and shipping address

• Company or VAT details (if applicable)

1.2 Payment Information

We do not store your credit card or banking details.
All payments are processed securely through our payment partners, such as Peach Payments and PayFast, who comply with PCI-DSS security standards.

1.3 Order Information

• Products purchased

• Order value

• Delivery details

• Communication regarding your order

1.4 Automatically Collected Information

When you browse our store, we automatically receive:

• Your IP address

• Device type and browser

• Pages viewed and time spent on the site

• Cookies (for analytics and site functionality)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you regarding purchases, shipping, and customer support

• Improve our products, services, and user experience

• Send newsletters or promotions (only if you subscribe)

• Prevent fraud and comply with legal obligations

3. Sharing Your Information

We only share your personal information with trusted third parties when necessary:

3.1 Service Providers

Including:

• Payment processors (Peach Payments, PayFast, PayPal)

• Courier and delivery partners

• Shopify (our website platform)

• Email marketing providers

These partners are only given the information required to perform their service.

3.2 Legal Requirements

We may disclose information if:

• Required by law

• Necessary to protect our rights or prevent fraud

We never sell your personal information.

4. Cookies and Tracking Technologies

We use cookies to:

• Keep your shopping cart active

• Remember your preferences

• Improve website performance

• Run analytics to understand customer behaviour

You can disable cookies in your browser, although this may affect site functionality.

5. Data Protection and Security

We take reasonable technical and organisational steps to protect your personal information.
This includes:

• Secure payment processing

• Encrypted data transmission

• Access controls

• Shopify’s built-in security features

However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion (where legally permitted)

• Withdraw consent for marketing

• Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, email us at:
📧 hello@reignlife.co.za

7. Marketing Communications

You will only receive marketing emails if you opt in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

8. Third-Party Links

Our site may contain links to third-party websites.
We are not responsible for the privacy practices of other sites and encourage you to read their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

10. Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

Reign Life
📧 hello@reignlife.co.za
📍 Unit 12, Rutland Works, Keymer Road, Edenvale, 1609, South Africa